Operations Bridge

All event and performance management data originating from servers, networks, applications, storage, and other IT silos in your infrastructure is consolidated into a single event stream in an advanced, central event console. The console displays monitoring alerts to the appropriate team of operators.

You can quickly identify, monitor, troubleshoot, report on, and resolve problems in your distributed IT environment. These abilities make it possible for you to improve the performance and availability of the infrastructure and services in your monitored environment, adding to the efficiency and productivity of your business. OBM helps you locate and solve event-related issues before business service quality degrades. It offers the tools that help operators solve problems without involving a subject matter expert. This frees subject matter experts to focus on strategic activities.

Third-party management software, normally used to monitor specific environments or special needs not monitored by other solution components, such as Microsoft Systems Center Operations Manager or Oracle Enterprise Manager. Connectors to integrate third-party management software, such as Microsoft SCOM, Nagios, and IBM Tivoli into OBM are available from Marketplace.

Main Features

Automated Discovery

OpsBridge exploits agentless as well as agent-based collection to natively gather rich information from over 200 domains and technologies used today and is easily expanded. It is the only solution to integrate multiple data types, specifically events, metrics, logs, and topology from 3rd party tools, to automatically build and dynamically update a service tree model of the managed objects and their dependencies. This facilitates provisioning of topology views to operators as well as prioritization of events linked to objects that depend upon each other.

Automated Service Modelling

Modelling of your business services can also be automated by pointing OpsBridge to a service or application entry point, the applications and dependent objects can be discovered, and a service model can be built automatically. It is then automatically and dynamically adjusted as IT changes occur in your environment.

Log and Metric Streaming

As developers exploit DevOps and agile methods, monitoring as code should improve the instrumentation of their developed solutions. Log files are pivotal to this and monitoring solutions must stream the contents of that data for analysis, often in real time. OpsBridge provides lightweight agents as well as intelligent agents to stream, in real time, over 300 metrics, particularly useful for commissioning new developments, and for tuning. www.microfocus.com/opentext 7 The lightweight agent can be deployed in seconds and has a small footprint ideal for inclusion, for example, in multiple private cloud instances. The data collected by agents is streamed to the OpsBridge common data store whereupon consolidated stream processing and data cleansing is applied to find the signal in the noise. This cleansing is an essential part of accurately sensing the state of key objects and services and giving operators the correct view of the most pertinent information. This will lead them to focus on the right issues and empower them to determine the business impact for prioritization

Service Driven Multi-Mode Correlation

Events, metrics, logs and topology are streamed into OpsBridge via endto-end monitoring from agent and agentless collectors, and connectors. Data from over 200 OpenText and 3rd party tools is also integrated. This allows for existing application, systems, storage, and network monitoring tools for virtual and physical domains to provide data. This data enables the comprehensive insight and real-time analytics required when you’re monitoring and managing hybrid infrastructures, cloud services, and microservices. Using this rich set of information, OpsBridge applies stream-, time-, and topology-based multi-mode correlation and advanced logic to determine the real cause of an incident. It then provides advice on the likely business impact and makes recommendations on how to prioritize remediation activities.

Monitoring Automation

Research shows that new instances of services, applications, and infrastructure may remain unmanaged for hours, days, or never. OpsBridge automatically discovers changes in the environment. As new objects are found and represented in the model, predefined and proven monitoring policies are applied, and monitoring is activated. Monitoring automation ensures no key resource capable of impacting the business will be unmanaged.

Service Driven Business Prioritization The magic glue to providing prioritization of IT activities, and finding the root cause of IT issues, is the Run-time Service Model (RtSM). Manual declaration of a service or use of our Automated Service Modeling, allows you to discover and provide service definitions for your services, populated in the RtSM. This model is then connected through dependencies to the associated applications and infrastructure components. The net result is a faithful representation of your IT landscape that is dynamically updated and allows extensive analytics to accelerate rootcause events to operators thus improving MTTR.

Automated Remediation

Once the root cause and business impact are known, IT operations must act to remediate the situation. This may be execution of a simple script, interaction with native APIs provided by a hardware or cloud vendor, or execution of a runbook. OpsBridge includes a leading orchestration platform, OpenText™ Operations Orchestration. We provide over 8000 runbooks, incorporating typical manual processes executed by operators, such as to restart a virtual machine or perform clean up on file system. Customer specific runbooks can be easily created using a WYSIWYG workflow editor.