Well defined strategy determines, which IT services need to be provided by IT organization, which parameters must be met and how the services need to be delivered to their consumers.

Thanks to our expertise in ITSM we help to our customers to define the portfolio of services to be provided by IT and the effective way, how the services should be delivered. We also help to customers to define and implement the Service Catalogue (incl. supporting tools) specifying which services are provided, how they can be ordered, consumed, billed or cancelled.

An old proverb says: "a fool with a tool is still a fool". The technology itself does not produce any value. It is created through effective use and management of the technology, which are driven by well designed and deployed processes.

Have you got a feeling your processes do not perform well? Or do you even miss some important IT processe in your organization?

We are ready to help you with design and deployment of processes based on CoBIT or ITIL. We also help you with optimization of current processes or with design of custom processes respecting your specific needs. 

Want you more? No problem! We also help you to choose and implement an appropriate toolset supporting your IT and non-IT processes.

Each component participating in IT service delivery (does not matter it's application, server, storage or piece of code) should be monitored for its behaviour, performance, errors, status or health. Moreover - such collected information should be mutually correlated in order to get a clear view on impact of particular events onto provided IT services or related IT systems.

The simple system monitoring is no longer enough. Current complex IT ecosystems providing a wide range of services require comprehensive monitoring covering all factors, which may have affect the technology as well as services.

Our experts may help you to identify the areas of your information system to be monitored, events to be collected (incl. performance metrics and tresholds) and how correlate them together. Moreover, we help you design and implement an effective monitoring solution based on proven SW tools.

Every successful thing starts with understanding of its goal. This goal determines the steps to be done to achieve the goal. The goal also connotes metrics to be used for measurement how successful the organization is in achieving the goal.

We help our customers to specify their strategic goals to be focused on if the organization wants to be successful and effective. We also help them to understand their actual situation and define the efficient strategy how to achieve the goals. An integral part of our services is implementation of strategic performance measurement system helping to understand how successfully the strategy is realized.

The Configuration Management is a vital informational basis of each IT organization. If well implemented it helps understand which technologies is used, how they relate to each other, how individual technology components are used in the IT service ecosystem or what is the impact if some component fails.

No IT organization can operate well, without efficient Configuration Management and reliable CMDB.

Using our experience we are able to lead you through implementation of the trustworthy Configuration Management system. We help you with:

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• identification of use cases determining the content of the CMDB

• creation of the CMDB logical model

• definition of authoritative data sources for each CI

• implementation of CMDB toolset

• implementation of data collection mechanisms

• revision and optimization of related processes

If you want to gain uncompromised value from IT and IT investments, you have to ensure an appropriate alignment between business goals, processes and functions, and operated IT services, applications and information systems. The best way how to do it, is Enterprise Architecture describing key dimensions of the organization.

Nevertheless - EA is not an easy discipline and its introduction and use in organization very often fail. 

We are proud to offer you an expertise of our EA senior consultants. They are ready to help with introduction of the EA into your organization. Utilizing their knowledge and expertise you can effectively:

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• align your business needs with IT capabilities

• implement and use EA methodolody accelerating your EA performance

• implement modern SW tools enabling group-wide management of EA