IT Ops Management
Solutions & Services
We help our clients improve quality and performance of IT operations.
The Challenge
Applications are the backbone of every business. They rely on good code, resilient and scalable infrastructure, responsive support processes, and the ability to detect when things go wrong.
The Technology
We constantly challenge competitive position of our preffered vendors, to make sure we build our solutions on right technology. We evaluate vendors ability to innovate and deliver good product support.
Our Solutions
Full Stack Observability
Application synthetic and real user experience for web and mobile
Application tracing to identify bottlenecks in application code
Database native monitoring of metric for single pane of glass on DB performance
Compute & Storage Infrastructure, Network, IoT monitoring
Monitor network impact from perspective of internet, WAN, local networks to end user device
Log Management
Event Management
Central Event Management for single system of engagement for IT Ops & Dev teams
Automated incident response with routing, remediation and auto-close.
Root cause analysis based on detailed timeline of events and AI detected anomalies
Integration of external datasources for alerts, metrics, logs
Adaptive thresholding and alert deduplication on alerts, logs, metrics from 3rd party monitoring tools
IT Service Management
Central Servicedesk for IT and Enterprise support functions
Incident & Request Management
Configuration & Change Management
SLM & Service Catalgue
IT Asset and Software Asset Management
Autodiscovery & CMDB
Automation & Orchestration of Processes
Virtual agents & Applied AI
Bidirectional systems integration
Management system built on KPIs
Infrastructure & Platforms
Design of Physical and Virtual infrastructure.
Software defined storage & networking
Container orchestration (Redhat Openshift), Public cloud (MS Azure, Google Cloud)
Advisory on architecture and component selection
Solution delivery including installation and managed services with SLA
Endpoint management
Discovery of your network, identification of all IT assets
Centralize system configuration and security compliance
Improved operational hygiene
Streamlined patching and software deployment process
Improved collaboration between Operations and Security
Reduce false positives signals flowing to your SIEM/SOAR solution
Data Applications
Scalable and resilient bigdata storage platforms
On-Premise AI platforms for automated machine learning for text, images, audio
Advanced model interpretability
Model deployment and operations
Collaborative platforms for management of datascience projects
Installation, Integration, Operations and Managed services
Our Services & Consulting
The foundation of our business is strategic advisory, followed by solution implementation with clear scope and expected outcomes. We offer also managed services as postimplementation solution support, providing training and education to clients support teams who take over management of solution over time.
Strategic consulting
We facilitate our clients in recognizing gaps, technical debt, and areas for enhancement through transformative projects. We aid clients in defining requirements for RFQs/RFPs and provide support throughout vendor selection and project delivery as a quality assurance partner.
Project Management
All projects are executed by skilled and experienced project managers who possess a solid technical comprehension of project scope, risks, and challenges. Our proven track record includes the successful delivery of 1000 MDs projects within regulated industries such as banking, telecommunications, and government.
Managed services
Post-implementation support is an available temporary option for all our delivered projects. The majority of our projects are focused on transformation, and we take pride in offering guidance and training to both technical and business owners on the client's side. In addition, we provide long-term Service Level Agreements for infrastructure and application management.
Reference projects
Global IT Asset Management
Goal: Identification of all IT assets of multinational company. Hardware lifecycle management process for end-user-devices, software asset management for management of license compliance.
Technology: Opentext Asset Manager & Universal Discovery
Solution: Distributed discovery across 12 countries, 22 datacenters, 50.000 desktops, 10.000 servers. Central asset management system, integrated with ERPs and other financial applications.
Central Servicedesk in a bank
Goal: Improve user experience, simplify service catalogue management, increase share of automated tasks (request fullfilment). Migrate support processes from legacy ITSM platform
Technology: Opentext Service Management Automation - X
Solution: On-premise high availability deployment of SMA-X, serving 10.000 end users. Fully migrated catalogue of services with semiautomated fullfilment worksflows.
Application Performance
Goal: Increase application visibility for L1 support teams, Improve time to detect incident, reduce time to identify root cause, proactively identify performance issues before release to production.
Technology: Cisco Appdynamics, Opentext OpsBridge
Solution: Appdynamics monitors applications in Java, .NET, Node.js, Traditional monolithic architecture as well as fully containerized deployed in Openshift. User experience monitoring on selected customer facing web applications. Database monitoring implemented to identify root cause on database or application level.
Why work with us?
We strive to be reliable partner for all stakeholders, build good reputation and mutual trust.
Employees
Variety of technical competencies to you can learn and enhance your CV
Senior colleagues who provide mentoring and technical guidance
Projects which are delivered on leading market technologies
Clients
Professional approach of team working for local and multinational companies
Track record of reliable project delivery
Senior consultants who constantly develop knowledge and skills
Vendors
Reliable partner for joint business development
Strong commercial, legal and business knowledge of local market
Access to largest clients finance, telco, utility and automotive
Get in touch
Office:
SG Consulting, Plzenska 18, 150 00, Prague, Czech Republic
info@sg-consulting.cz
+420 724 757 824
Legal name:
S&G Consulting s.r.o., Janáčkovo nábřeží 1153/13, 150 00, Prague, Czech Republic
VAT ID: 24144592